Privacy Policy

In effect: 1 October 2020

The following privacy policy is intended to inform users of the way in which ListenTo, operated by Ephovex, utilizes and collects the personal data of users, as well as choices users have around disclosure of said data. Data is used only to optimize ListenTo services.

By continuing to use ListenTo services, users agree to the utilization of collected user data as outlined in the following Privacy Policy. Definitions of terms used in this policy are in accordance with the ListenTo Terms and Conditions document.

Definitions

Service: the service is ListenTo, operated by Ephovex.

Personal Data: identifying data of a living user of the service, as well as informations that are in our possession or likely to be in our possession through users use of the service

Cookies: pieces of data stored on the device (including but not limited to phones, tablets, and computers) used to access ListenTo

Data Controller: For this privacy policy, the data controller is Ephovex, previously mentioned operator of ListenTo. The data controller is the natural or legal persons who, alone or in a joint/common other persons, decides the purpose and method in which personal data and information is to be possessed.

Data Processors: also known as a Service Provider. The data processor is the natural or legal persons who processes data for the data controller. Ephovex may utilize several Services providers in the aim of optimal data processing.

Data Subject/User: any living individual utilizing ListenTo and who is the subject of personal data

Information Collections and Uses:

Ephovex collects several types of information for various purposes in order to improve and continue providing the ListenTo service to users.

Types of Data Collected:

Personal Data: to use the ListenTo service, users may be asked to provide personally identifiable informations that may be used to contact or identify you, i.e personal data. This information includes, but is not limited to First and last names Email Address Social media usernames and URLs Credit card type, name, expirations

End User Data Collection:

We collect end users email addresses, first names and last names only after opting-in and consenting to providing this information to ListenTo. This can be in the form of a "presave" or a email "subscription" available on our smart links. Additionally, End Users will receive emails or other targeted messages from us and/or the Customers only after they opt-in. End Users may opt out of receiving messages at any time and can review all PII data being stored by ListenTo and request for it to be deleted by contacting us via email. End Users may also opt-in to sharing additional personal information from third party social and music services such as Facebook, Twitter, YouTube, Deezer, Spotify, Apple Music, and other similar apps, as well as to provide us with information such as likes, favorites, followers/following, follower numbers, age, top artists, top tracks, playlists and/or music listening behaviors. ListenTo Customers who sign up to the Service with an account will also provide personally identifiable information including first name, last name, and email address upon sign up.

Personal data may be used to contact users with newsletters, promotional materials, and other information deemed of possible interest to the user. Users may opt out of receiving any or all communications from ListenTo by following “unsubscribe” links, prompts in ListenTo provided emails, or be directly emailing at listento.service@gmail.com

Usage Data:

Ephovex may also collect information on how ListenTo is accessed and used, i.e usage data. Usage data may include user’s computer IP address, browser version and type, pages visited on ListenTo, time spent on these pages, time and date of visit, and unique device identifiers/diagnostic data.

User IP addresses are never stored in Ephovex databases. IP addresses are used solely to obtain general and anonymous data about user profiles such as approximate locations (cities, countries, etc)

Location Data:

Ephovex may use and store data on user location if previous permission has been granted. Location data is used to provide ListenTo features and to customize the ListenTo service. Ephovex may also store and collect information about visitors of ListenTo profiles. This is also anonymous and done in a way that does not prioritize nor focus on “who” is visiting, but “how” they are visiting.

Tracking Cookies Data: Cookies and similar tracking technology is used to track the activity on ListenTo and to store certain information. Cookies are small files with small bits of data that may include anonymous unique identifiers. Cookies are sent to the user's browser from a website and stored on the user’s device. Tracking technologies include tags and scripts used to track and collect information in the aim of analysis and optimization of the ListenTo service. Users can order their browser to refuse all cookies and to indicate where said cookie is being sent. However, if ListenTo cookies are refused, some portions of the ListenTo service may be disabled.

Cookie Examples:

Session Cookies: used to operate and hold user authentication with ListenTo Preference Cookies: used to remember user preferences and acceptance of ListenTo policies Analytic cookies: Google analytics
Use of Data:

Ephovex, the operator of ListenTo, uses collected data for several purposes:

Providing maintenance of ListenTo, Notifying users of changes to ListenTo, Allowing user participation in interactive features with users choose to do so, Gathering analysis or valuable data so as to improve service, Providing customer support, Monitoring ListenTo usage Detecting, addressing, and preventing technical issues Providing news, special offers, and information on other services offered by Ephovex similar to those already in use by the user, unless already previously opted out of


Retention of Data:

Ephovex will retain user personal data only for as long as is necessary for the purposes outlined in this privacy policy. Personal data will be retained to the extent necessary to comply with legal obligations (some applicable laws require retention of user data), to resolve disputes, and to enforce legal agreements and policies. Ephovex will also retain usage data for internal analysis purposes. Usage data is retained, typically, for a shorter amount of time than personal data, unless the data is being used to improve security of functionality of the ListenTo site, or if Ephovex is legally obligated to retain the data for longer periods.

Transfer of Data:

User information, including personal data, may be transferred and stored on computers outside the user’s state, province, country, or government jurisdiction; it may be stored where the data protection laws are different from the user’s own jurisdiction. If the user is located outside of Europe and choose to provide data to Ephovex, please note that data, including personal daa, is transferred to the United States of America and processed there.

ListenTo is operated in an office in Australia. Ephovex executes the processing and security of data from Australian personnel, but servers and data are stored both in The United States of America and Australia, User consent to this privacy policy followed by submission of data, including personal data, is agreement to this transfer. Ephovex takes all reasonable steps necessary to ensure user data is treated securely and in line with this privacy policy. No transfer of user personal data will take place to a country or organization unless adequate controls are in place to ensure the security of user data and other personal information.

Disclosure of Personal Data:

Business Transaction: If Ephovex is involved in a merger, acquisition, or asset sale, user personal data may be transferred. Ephovex will produce notice with user personal data is transferred and become subject to a different privacy policy than this one.

Disclosure for Law Enforcement:

Under certain circumstances, Ephovex may be required to disclose user personal data if required to so do by law or in response to valid requests by public authorities.

Legal Requirements:

Ephovex may disclose user personal data in the good faith belief that disclosure is necessary to Comply with a legal obligation Protect and defend the right or property of Ephovex Protect the personal safety of ListenTo users or the public Prevent or investigate possible wrongdoing in connection with ListenTo Protect against legal liability

Security of data:

User data security is important to Ephovex, however it is important to note that no method of internet transmission or method of electron storage is 100% secure. Ephovex strives to use commercially acceptable means of protection for user personal data, but cannot guarantee absolute security.

Service Providers

Ephovex may emply third party companies and individuals to facilitate ListenTo, to provide the service on Ephovex’s behalf, to perform service-related services, or to assist Ephovex in analysis of service usage. Third parties have access to user personal data solely to perform these tasks on behalf of Ephovex and are obligated not to disclose or use user data for any other purpose.

Analytics

Ephovex may use third party service providers to monitor and analyse the use of ListenTo services.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of ListenTo. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. Users can opt-out of having their activity on ListenTo available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Log Processing

Ephovex analyzes all traffic through our infrastructure in a centralized, third party location using Papertrail cloud logging.

Advertising

Google AdWords Google AdWords remarketing service is provided by Google Inc. Users can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Payments

Ephovex may provide paid products and/or services within ListenTo. Third-party services are used for payment processing (e.g. payment processors). Ephovex will not store or collect user payment card details. User payment card details are provided directly to the third-party payment processors whose use of user personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processor Ephovex works with is:

Stripe - Their Privacy Policy can be viewed at https://stripe.com/us/privacy


ListenTo may at times use the following subprocessors to host Customer Data or provide other infrastructure aiding in the delivery of our services:

  • Heroku

    Type: Cloud Service Provider

    Country: United States

  • Stripe

    Type: Billing Processor

    Country: United States

  • Cloudinary

    Type: Cloud Image Hosting

    Country: United States

  • Freshchat

    Type: Web-based Sales CRM

    Country: United States

  • Mailgun

    Type: Cloud-based Email Notification Services

    Country: United States

  • Google

    Type: Office Tools and Web Analytics

    Country: United States

  • MongoDB

    Type: Cloud Service Provider

    Country: United States

  • MongoDB

    Type: Cloud Log Management

    Country: United States

Links to Other Sites

ListenTo may contain links to other sites that are not operated by Ephovex. If users click on a third party link, they will be directed to that third party's site. Ephovex highly advise users to review the Privacy Policy of every site they visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

ListenTo profiles

ListenTo profiles are populated by the user’s who built the profile. Any links, images, websites, or text are not operated by ListenTo and ListenTo is not liable for anything users or visitors may click on.

Children's Privacy

ListenTo does not address anyone or knowingly market to anyone under the age of 18 ("Children"). Ephovex does not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and your child has provided Ephovex with information, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, steps will be taken to remove that data.

Changes to This Privacy Policy

Ephovex may update our Privacy Policy. Users will be notified of any changes through the positing of the new Privacy Policy on this page. Users will be notified via email and/or notice on ListenTo before changes are effective and. Ephovex will update the "effective date" at the top of this Privacy Policy. Users are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us If you have any questions about this Privacy Policy, please contact us by email at: listento.service@gmail.com

GDPR

ListenTo is fully compliant with GDPR. Please contact listento.service@gmail.com for any GDPR related requests.

If users are from the European Economic Area (EEA), Ephovex legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. Ephovex may process your personal data because:

It is necessary to perform a contract with the user

The user have given Ephovex permission to do so

The processing is in Ephovex’s legitimate interests and it's not overridden by user rights

For payment processing purposes

To comply with the law

User Data Protection Rights Under General Data Protection Regulation (GDPR):

Users who are residents of the European Economic Area (EEA) have certain data protection rights. Ephovex takes reasonable steps to allow these users to correct, amend, delete, or limit the use of personal data.

If users wish to be informed what personal data is being held for them, or if they wish to be removed from Ephovex systems, submit a request.

In certain circumstances, users have the following data protection rights: to access, update or to delete the information Ephovex has stored on the user :Whenever made possible, users can access, update or request deletion of personal data directly within user account settings section. If users are unable to perform these actions themselves, contact Ephovex for assistance at listento.service@gmail.com The right of rectification : the right to have user information rectified if that information is inaccurate or incomplete. The right to object.: users have the right to object to Ephovex’s processing of their Personal Data. The right of restriction: users have the right to request that Ephovex restricts the processing of their personal information. The right to data portability users have the right to be provided with a copy of the information stored on them in a structured, machine-readable and commonly used format. The right to withdraw consent: users have the right to withdraw their consent at any time where Ephovex required consent to process personal information.

(Please note that Ephovex may ask for identity verification before responding to such requests.)

Users have the right to complain to a Data Protection Authority about Ephovex’s collection and use of Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

  • Personal Data

    The GDPR requires organizations to provide more information about the way individuals’ information is used. ListenTo delivers on our customer’s privacy policy objective by enabling comprehensive data flow and process maps for the customer’s data which is updated and is in line with the GDPR guidelines. We incorporated a Data Processing Addendum (DPA) into our Terms of Service so customers who subscribe to ListenTo have their data protected by GDPR.

  • Privacy by Design and Default

    ListenTo is designed with privacy are a core tenet during the inception of all ideas and projects, therefore supporting the Privacy by Design and Default principles.

  • Right to be Forgotten

    If you have a ListenTo account, ListenTo lets you delete account data permanently via our Settings page's "Delete Account" option. If you do not have a ListenTo account and have simply visited ListenTo links or properties, all data collected is anonymized and we do not collect any identifiable information about you.

  • Right to Portability

    ListenTo supports requests for data exports. If you wish you receive an exported copy of your ListenTo accounts data, please contact us at listento.service+gdpr@gmail.com and we will be happy to assist.

  • Right to Rectification

    The GDPR includes a right for individuals to have inaccurate personal data rectified or completed if it is incomplete. ListenTo account holders can rectify any errors in their personal data by editing their profiles.

Note: We will be updating the above section continuously with our latest road map and progress.